Product Support Specialist

Catch that GoodHabitz Sparkle!

Hey there, learning enthusiast! If you're passionate about making education accessible, engaging, and fun, we've got a spot for you in our Purple team! We're a globetrotting Ed-Tech company, with our headquarters nestled in the heart of Eindhoven, but our influence spans the entire world. Our mission is simple yet powerful: we want to make learning as exciting as binge-watching your favorite TV series, endlessly scrolling through your social media feed, or cheering for your sports team as they score that winning goal. How do we achieve this? We craft unique training experiences across 20 countries right from our own GoodHabitz Studios. But here's the kicker – we're not all about work, work, work. We invest in our people, ensuring they have the time of their lives through fantastic outings and events.

Curious about the masterminds behind the scenes? We're a close-knit team of purpose-driven individuals who thrive on mutual inspiration and support. We're the kind of folks who always look on the bright side, embracing every challenge that comes our way.

What are you going to do?

We believe in authentic connections with a personal touch. When you reach out to us, you won't be navigating through a maze of extensions and voicemail – it's always one of our colleagues at your service. We're looking for a spirited personality who's up for the adventure of conquering the world alongside us while taking the GoodHabitz support experience to new heights.

As a Product Support Specialist, we'll train you to be "the go-to guru" for all things GoodHabitz. You'll handle incoming queries about our learning platform via phone, email, and chat – offering support to potential learners, our awesome customers, and even our colleagues. Your daily tasks include:

  • Crafting and publishing informative articles for our Help Center
  • Keeping a watchful eye on the release of new courses
  • Becoming the knowledge beacon for both our customers and colleagues
  • Leading internal knowledge-sharing sessions
  • Conducting implementation interviews with our newest customers (virtually, of course)
  • Writing and maintaining our customer manuals
  • Being the final link in the chain, ensuring our online training courses are top-notch

You're the perfect fit for this role because you've got:

  • Fluency in Dutch and English. French would be a big plus!
  • Affinity with Tech, AI
  • A genuine desire to make a real difference
  • A passion for a creative environment while cherishing the support of a close-knit team
  • A pleasant telephone voice that makes callers feel at ease
  • Excellent communication skills that can smooth any rough edges
  • Flexibility and the ability to handle stress like a pro
  • A knack for prioritizing tasks during the busy periods
  • A sense of ownership and accountability
  • Quick learning abilities – you're always up for the challenge
  • Belief in the "work hard, play hard" mentality and a love for friendly pinball or table tennis battles to showcase your sporty side

When you step into the GoodHabitz world, you're not just joining a company; you're becoming a part of something truly exceptional. We're all about creating a vibrant and dynamic team where flexibility, support, and work-life balance are key ingredients. Our office space is nothing short of magical, equipped with all the tools and resources you'll need to thrive. Plus, we're big fans of fostering connections and memorable experiences, so you can expect fantastic team-building activities and corporate events. Oh, and yes, you'll find free coffee and snacks too!

Now, let's dig into what we have in store for you:

  • A competitive salary package.
  • 25 paid holidays – and if that's not enough, you can grab up to 10 more.
  • Opportunities for growth and skill enhancement. You'll enjoy unlimited access to our treasure trove of GoodHabitz resources and MyAcademy.
  • Access to mental coaching through our partner, OpenUp.
  • One paid do-good-day each year to support a charity close to your heart.
  • Travel and expense reimbursement.
  • Pension and disability insurance, ensuring your long-term financial well-being.
  • A hybrid, of fully remote way of working, balancing remote work and the collaboration buzz at the office.

At GoodHabitz, we believe in nurturing an environment that brings out the best in you. Join us in our journey to make learning as enjoyable as it gets, and let's create something amazing together!