We are looking for an experienced IT Service Manager to lead and enhance our IT service operations. In this role, you will be responsible for ensuring high-quality IT issue resolution, executing strategic IT projects, and modernizing IT infrastructure through automation. You will also drive IT security alignment with business objectives and build a high-performing IT team that delivers an outstanding service experience.
Key Responsibilities
- Lead IT Service Operations: Oversee IT service delivery, ensuring fast and efficient resolution of technical issues while continuously optimizing processes to enhance response times and user satisfaction.
- Drive IT Infrastructure Projects: Manage company-wide IT migrations, automation strategies, and infrastructure improvements, ensuring seamless transitions.
- Vendor Management: Establish a vendor scorecard and implement improvement plans for vendor selection and performance evaluation.
- Enhance IT Security: Align IT security measures with business goals while ensuring compliance with industry regulations such as ISO 27001 and SOC 2.
- Foster a Service-Centric Culture: Build an IT service experience that prioritizes end-user satisfaction, proactive problem-solving, and a customer-first approach.
- Recruit, Train & Develop the IT Team: Build and mentor a strong IT team by hiring, upskilling, and fostering technical excellence.
- Collaboration & Alignment: Work closely with stakeholders across departments to ensure IT initiatives drive business efficiency and support company objectives.
Requirements:
- Degree/Diploma in IT, Computer Science, or a related field.
- Proven experience managing IT support teams in a fast-paced environment.
- Strong expertise in IT service management (ITSM) and IT operations best practices.
- Experience with IT infrastructure management, automation, and cloud solutions.
- Solid understanding of IT security frameworks and compliance standards (ISO 27001, SOC 2).
- Ability to drive IT process improvements and efficiency enhancements.
- Excellent problem-solving, decision-making, and stakeholder management skills.
Here's a glimpse of what's waiting for you:
- A competitive salary package that rewards your hard work.
- 25 paid vacation days. And if that's not enough, you can purchase up to 10 more.
- A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy .
- Access to mental coaching through our partner, OpenUp, to keep your mind in top shape.
- An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about.
- Travel and expense reimbursement because we've got your journey covered.
- Pension and disability insurance, securing your financial well-being in the long run.
- Working in a company that welcomes artificial intelligence and uses it to improve internal processes and push AI-powered features quickly .
- A company laptop.
