Customer Success Manager (Coach) at GoodHabitz
“As a Customer Success Manager (Coach), I help Polish customers to motivate/activate their employees to make actual and structural use of our online training courses. I work to boost the usage of our online courses by helping our customers to integrate GoodHabitz within their company culture, L&D strategy and internal marketing plan. I support my Polish customers to effectively implement GoodHabitz within the organisation by sharing best practices from our extensive European customer base, suggesting internal marketing campaigns, multichannel events, and communication. I’m part of an amazing international team who supports me with guidance, processes and best practices but I’m highly independent and proactive in managing my customers to achieve our company objectives.”
This will be your team
Your teammates are great and inspiring customer success managers with strong passion for personal growth; they are great speakers and reliable conversation partners, they are helpful supporters, great party people, constantly improving negotiation partners and strategic thinkers - and most probably many more things since they are real all-round talents. We are a team with very diverse characters that fit together like a puzzle – each of us has different strengths which we use to help each other. The most important thing: we live a very open and trustful culture – everyone in the team has their own field of duties according to their strength and preferences and enjoys room for personal growth. We support each other and celebrate our successes together. We always focus on our goals and the goals of our clients. We share ideas and experience proactively to learn from each other. This is what makes us successful.
This is what you’ll be doing
Your main goal is to inspire as many employees as possible to grow themselves with fun and ease by supporting and consulting companies with the integration and ongoing activation of the GoodHabitz Online courses and a modern learning culture based on ownership. You will be responsible for a group of customers and will be the initial point of contact for our internal contact persons. At the start of a partnership, you will help customers with the implementation phase. You will ensure that as many participants as possible get access to the online training courses, through driving communication campaigns together with the customer. Afterwards, you will visit the customers once every three months and work on a strategy for their learning culture change. You will monitor the usage of the online training courses and discuss the results with your contact person. In consultation with the customer, you will initiate and organize activities within their organization to anchor a modern and digital culture. You will conduct train-the-trainer sessions to engage ambassadors for personal growth and to foster team learning. You will be involved in ongoing sales initiatives as well as opening new accounts, supporting the team with closing new opportunities.
You are responsible for:
- The onboarding of new clients
- Negotiations about the contract renewals with your clients
- Engaging as many employees as possible in personal growth and learning with GoodHabitz
- The success in learning culture change of your customers
- The development of strategic action plans of your clients
We are looking for an experienced but, above all, inspiring Customer Success Manager - “Coach”. This is a very independent job that suits an all-around talent with a unique blend of account management, internal communication and people engagement skills. Of course, you must love the L&D field!
You are perfect for this job because you…
- have at least 3 years of work experience in internal communication, Human Resources Consulting and people engagement, or in the L&D field.
- are an inspiring individual with an affinity with commerce, IT and our vision on online training courses.
- have experience as a trainer and/or a Coach. If you are a certified trainer, would be amazing!
- have a fair dose of empathy which enables you to interact at different levels and be a serious, but pleasant discussion partner for everyone.
- have an excellent command of Polish and a good level of English.
- are able to work independently and maintain maximum concentration.
- are customer-oriented, solution-oriented, able to cope with stress and get a kick out of presenting in front of large groups of people.
- negotiate strongly with all levels of management within an organization.
Our offer
- A full-time contract, with possible business travels in Europe.
- A competitive salary and expense allowance for transport / travel. Furthermore, there will be a performance-related salary component. Your actual offer depends on your skills and experience.
- An ambitious and dynamic team made by passionate employees that loves to celebrate successes.
- An inspiring, international, and enterprising work environment in Warsaw
- Perspective that matches a fast-growing company
- Work that doesn't feel like work
- A company-issued MacBook, iPad and iPhone
- 25 days of annual leave
- Unlimited use of our online training courses
This is what you tell people at parties
“I work at one of the fastest-growing tech companies in Europe. With GoodHabitz and our 2,000+ customers, I’m on a mission to get all employees of our customers excited about learning. We already offer the very best learning solution for employees, teams and managers that want to make a real difference in their organizations and establish an actual learning environment.
Apply today!
If you’ve been reading all the above with an ever-growing smile on your face, then we’re ready to meet you! Please send your CV and cover letter in English via the link below.